Support

One team answers you in the app, on Telegram and on Discord. An AI assistant replies first, and a person is one tap away.

In the app

1. Open Support

   Open the account menu and pick Support. On a phone, tap Support in the bottom bar.

2. Describe the problem

   Click Send us a message, pick the topic that fits, describe what happened, then click Create ticket.

3. Get an answer

   The AI answers first. Tap Talk to a human to hand the ticket to the team, or That solved it, resolve the ticket.

The team usually replies within a few hours. Replies appear in the panel and in the bell under Support, and we email you if you miss one. If you log in with a wallet only, you are asked for an email before the ticket goes to a person.

Can't log in? The login page has its own Support button.

Telegram and Discord

• Telegram: message @TrenchersAI_SupportBot. Send /human to reach a person.
• Discord: in our server, open #trenchers-support and click Get Support. A private thread opens that only you and the team can see.

What to include

• Trades: the token, roughly when, and the transaction signature if you have it.
• Deposits and withdrawals: the amount, when you sent it, and the address.
• Bots: which bot, what you expected, and what happened instead.
• Login problems: the method you used, the exact error, and your device and browser.

In the app you can attach up to 3 files per message, 10 MB each: images, PDF, text, log or CSV. You can also paste a screenshot straight into the message.