FAQs

Each answer links to the page with the details. If your question is not here, ask Support.

Money and safety

Is my money safe?

Privy, our wallet provider, holds your wallets' private keys, bot wallets included, and Trenchers never sees them. Memecoins are risky, so trade only what you can afford to lose. See Security.

What does a trade cost?

Manual trades cost 0.75% of the SOL or USDC side. Bot trades cost 0.95% per side, plus pump.fun's own fee on its curve. Solana network fees come on top. See Fees.

How do I withdraw?

Open your wallet menu and pick Withdraw. To take SOL out of a live bot, withdraw it to your main wallet first. See Deposit & Withdraw.

Trading

Why did my trade fail?

The toast tells you why:

• Slippage too high: the price moved past your limit. Raise slippage and retry.
• No route found: the token is too new or too thin to trade yet.
• Not enough SOL — nothing sent: add SOL to cover the amount and fees.
• Transaction didn't land: the network was busy and nothing was spent. Retry.

Can I copy another wallet's trades?

No. Trenchers has no copy trading. Wallet Tracker shows a wallet's trades as they land, and you decide what to buy.

Bots

Why didn't my bot buy anything?

Open its Watch Feed to see which entry gate each token failed. Also check that the bot is running, funded and inside its trading hours. See Watch Feed.

Can I lose more than I put into a bot?

No. A live bot trades only from its own wallet, so it can spend no more than you fund it with. It can still lose all of that, and a paused bot does not manage its open positions. See Bot Wallets.

Is paper trading free?

Yes. Paper bots trade simulated SOL with realistic fees, so no real money moves. You start with 10 paper SOL, and Request sol asks for more. See Paper vs Live.

Account

Is there two-factor authentication?

Not yet. Your account is as safe as the email, Google account, X account or wallet you log in with, so protect that login.

When can I claim my rewards?

Rakeback and referral rewards keep adding up, but payouts are not live yet. The claim button reads Payouts launching soon. See Ranks & Rakeback.